Give us your feedback
We appreciate any information you may wish to provide in identifying ways of improving or modifying how we do things at YWAM Ships Aotearoa.
Please email concerns to:
Council for International Development (CID) Code
YWAM Ships Aotearoa is a member of the Council for International Development (CID) and is committed to all the obligations of the CID Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability and financial management. If you have ongoing concerns with how a complaint relating to alleged breaches of the Code of Conduct has been managed by YWAM Ships Aotearoa, contact can also be made to the CID Code of Conduct Committee.
If you have comments on how we can enhance the service and support provided, please contact us via phone or email. Please remember to tell us: your name, your address and contact details. We ask for your contact details so we can respond directly to you.
YWAM Ships Aotearoa has a complaints policy with procedures that provide a means of dealing with any complaints in a fair, prompt and understanding manner. You can access that document here.
We take expressions of dissatisfaction by supporters, donors, partners, government agencies, other NGOs and external bodies very seriously and provide an open and effective process for handling any complaint received.
Complaints may be made verbally or in writing, but any verbal complaints will be recorded and logged in writing. Any person may lodge a complaint with YWAM Ships Aotearoa over any matter which it has control and that they consider gives grounds for a complaint. All complaints are treated confidentially. All investigations into complaints received take into account the rights of the complainant and any staff or partner that the complaint involves. If you are not satisfied with the response to a complaint, you can request that it be taken to the Director, and, if of a sufficiently serious nature, to the Chair of the Board of Directors.